Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with an offshore casino site? We'd like to hear from it. This page covers how to reach us and what we can (and can't) help with.
How to reach us
The best way to contact the Aussie Online Casinos team is by email at [email protected]. Let us know clearly what your message relates to — a specific review, a bonus offer such as free spins, a general enquiry, or feedback on the site itself — and we'll aim to get back to you within a couple of business days, Australian time.
What we can help with
- Corrections or updates to information on a casino review, including licensing details, bonus terms or payment methods
- Questions about how we assess and rank sites like VegasNow, Wincrown, Casea and the other operators featured on Aussie Online Casinos
- Feedback on your own experience signing up with, depositing to, or withdrawing from an offshore casino covered on this site
- General suggestions for content you'd like to see, such as new payment methods or emerging operators
What we can't help with
We're an independent comparison site, not a casino operator, so there are some things sitting outside what we can assist with directly:
- Account issues — Password resets, deposit problems, withdrawal delays or verification (KYC) queries need to go to the customer support team of the specific casino you've joined, not to us.
- Bonus disputes — If a free spins offer or welcome bonus hasn't credited as expected, the operator's support team and their published terms and conditions are the right first port of call.
- Financial or legal advice — We provide general information to help Australians compare offshore online casinos, not personalised financial or legal guidance.
Before you get in touch about a bonus offer
If your enquiry is about a specific welcome bonus or free spins deal, it helps to have a few details ready before contacting either us or the casino directly:
- The casino name and the offer you claimed, including the advertised amount in AUD
- The date you registered and made your qualifying deposit
- Any wagering requirement, expiry date or maximum cashout limit stated in the offer's terms
- Screenshots of your account or transaction history, if available
This background makes it much easier for us to look into a query about how a review is written, and it's exactly what an operator's support team will ask for if the issue relates to your account.
Responsible gambling and support services
If you or someone you know needs support around gambling, please see our dedicated Responsible Gambling page, which covers spending limits, self-exclusion tools and Australian support services. This contact page isn't a substitute for that support, and we'd encourage anyone with concerns to use those services directly rather than waiting on an email reply from us.
Learn more about how we work
For background on who compiles our reviews and how we approach ranking offshore casinos for Australian players, visit our About Us page. Our Terms and Conditions page sets out how this site operates, including our approach to commercial relationships with the casinos we list — we do earn commission on some listings, but this never determines how a site is ranked or reviewed.
Your feedback shapes this site
Online casino offers, licensing details and payment options change regularly, and reader feedback is one of the ways we keep our coverage current. If something on Aussie Online Casinos looks out of date or doesn't match what you experienced when you signed up, tell us — it genuinely helps other Australian players make a more informed choice.